01
Account and access support
Contact support when you cannot access an account, see unexpected account activity, need help with recovery, or have a question about profile and authentication features.
Account security guideOfficial contact
Contact ZILAL through an official channel.
Contact ZILAL for account help, listing issues, E-Estate support, safety reports and business enquiries through the official support@zilal.pk channel.
02
Listings and E-Estate help
Ask for help with property publishing, listing visibility, business profile information, E-Estate setup, advertiser contact fields or eligible promotion products.
E-Estate support03
Safety and suspicious activity
Report misleading property information, impersonation, suspicious payment demands, prohibited content or unsafe behaviour. For immediate danger or financial recovery, also use the appropriate external authorities or professionals.
How to report safely04
Business and platform enquiries
Use the official support email for legitimate business, partnership or platform enquiries. Do not send confidential credentials, passwords, authentication codes or unnecessary identity documents in an initial message.
05
Include useful context
When reporting a product or marketplace issue, include the relevant page or listing URL, a concise description, dates and non-sensitive evidence where appropriate. This helps the correct issue get identified faster.
06
Check the domain
Official ZILAL web pages use zilal.pk. Be cautious of lookalike domains, fake support profiles and requests to move account recovery or payment into an unofficial channel.
Verify official social profiles