01
Ask for material property details
Confirm availability, location, price basis, property condition, viewing arrangements and the advertiser’s role before spending significant time or money.
ZILAL support guide
Messages, Calls and Advertiser Contact
Use ZILAL communication tools to ask useful questions while protecting personal, payment and transaction information.
02
Do not treat chat as legal proof
Messages and calls can document what was said but they do not prove ownership, authority, approvals or the enforceability of a transaction. Important agreements should be reviewed and documented properly.
03
Protect sensitive information
Do not send passwords, one-time codes, full banking credentials or unnecessary identity documents through ordinary marketplace communication.
04
Stop when behaviour becomes suspicious
Pause contact when someone creates extreme urgency, refuses reasonable verification, changes payment instructions unexpectedly or asks you to hide the transaction from advisers or family.